frequently asked questions

If you still have a question that is not answered below please email us at: support@nadiyajewelry.com

Shipping

Where do you ship?

Currently, we ship anywhere within the world excluding P.O. Boxes

When will my order ship?

Most of our jewelry is currently made to order. Please be aware that the production time for made-to-order pieces typically ranges from 3 to 5 weeks. However, if an item is in stock, it will be dispatched within 2-3 business days.

Returns

What's your return policy?

We want every customer to be absolutely happy with their purchase. If your piece isn’t quite right, in-stock items that are new and unworn may be returned or exchanged within 14 days of delivery. Once received and inspected, refunds will be issued to your original payment method.

Made to Order jewelry is handcrafted specifically for you, so it is final sale and not eligible for refunds. That said, if something feels off when your piece arrives, please contact us—we’ll always do our best to evaluate and support you on a case-by-case basis.

For hygiene reasons, we’re unable to accept returns on earrings or piercing jewelry that have been worn.

Returns are not possible for “Final sale” items.

Materials & Care

What is Nadiya jewelry made of?

All our pieces are made with the best 10K & 14K solid yellow & white gold along with a few select pieces which are made of sterling silver. We will never use any kind of vermeil, plating, or filled gold as we believe jewelry should last a lifetime.

Solid gold is tarnish free, naturally waterproof and extremely durable so you can wear it everyday without fear of damage.

How do I care for my pieces?

Caring for solid gold is easy as ever! Since it's naturally waterproof and tarnish resistant all you need to do is wipe it down for a quick refresh. Head to out care guide for more info.

CARE GUIDE

Stockists

Are you available at any retailers?

Yes! You can find us online at Wolf & Badger :)

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