frequently asked questions
If you still have a question that is not answered below please email us at: support@nadiyajewelry.com
Shipping
Where do you ship?
Currently, we ship anywhere within the world excluding P.O. Boxes
When will my order ship?
Most of our jewelry is currently made to order. Please be aware that the production time for made-to-order pieces typically ranges from 4 to 6 weeks. However, if an item is in stock, it will be dispatched within 3 business days.
Returns
What's your return policy?
We are happy to offer free returns here at Nadiya. We accept returns in new condition with original packaging, which means tags and jewelry cards attached as well as jewelry bag(s) and gift box, for all orders. You have 14 days from the date of receiving your jewelry to submit a return.
Returns are not possible for “Final sale” items.
Materials & Care
What is Nadiya jewelry made of?
All our pieces are made with the best 10K solid yellow & white gold along with a few select pieces which are made of sterling silver. We will never use any kind of vermeil, plating, or filled gold as we believe jewelry should last a lifetime.
10K solid gold is tarnish free, naturally waterproof and extremely durable so you can wear it everyday without fear of damage.
How do I care for my pieces?
Caring for solid gold is easy as ever! Since it's naturally waterproof and tarnish resistant all you need to do is wipe it down for a quick refresh. Head to out care guide for more info.
Stockists
Are you available at any retailers?
None yet, but stay tuned!
Charities & Causes
What charities & causes do you support?
Head to our charities page to read about all the incredible causes we are currently spotlighting. But remember if you want to support a different charity or cause simply search for it in the Shopping Gives search bar to select any 501c3.